Help Center & Knowledge Base Creation

Create professional help articles and build comprehensive knowledge bases with automatic screenshot capture and AI-powered content generation

Build Your Knowledge Base Free

Transform Customer Support with Better Documentation

A well-organized help center or knowledge base is essential for delivering excellent customer support. Instead of answering the same questions repeatedly, empower your customers to find solutions independently with clear, visual documentation.

StepHopper makes creating help center articles effortless. Record your screen while demonstrating a solution, and instantly generate professional documentation with screenshots and AI-written descriptions. No more tedious manual article creation.

30-50%

Reduction in support tickets with good documentation

70%

Of customers prefer self-service over contacting support

10x

Faster article creation with automated capture tools

Essential Features for Help Center Creation

Screen Recording

Capture your screen as you demonstrate solutions. Perfect for visual step-by-step troubleshooting guides.

AI Content Generation

Automatically generate article content and descriptions based on your actions - no writing required.

Automatic Screenshots

Every step captured with professional screenshots - no manual screenshot tool needed.

SEO Optimization

Export articles in formats optimized for search engines, helping customers find answers faster.

Organize by Category

Structure your knowledge base with categories, tags, and collections for easy navigation.

Easy Updates

When features change, quickly update articles by re-recording and refreshing documentation.

Types of Help Center Articles You Can Create

How-To Guides

Step-by-step instructions for completing specific tasks. Perfect for feature tutorials and common workflows.

Troubleshooting Articles

Solutions to common problems and error messages. Reduce support volume with self-service fixes.

Getting Started Guides

Onboarding documentation for new users. Help customers succeed from day one.

FAQ Articles

Answers to frequently asked questions with visual examples and step-by-step solutions.

Feature Documentation

Comprehensive documentation of product features, settings, and capabilities.

Security & Privacy

Documentation about security features, privacy settings, and compliance information.

Benefits of a Well-Maintained Knowledge Base

Reduce Support Costs

Deflect 30-50% of support tickets with self-service documentation, freeing your team for complex issues.

24/7 Support Availability

Customers get instant answers anytime, anywhere - no waiting for support hours.

Improve Customer Satisfaction

Empower users to solve problems independently, increasing satisfaction and product adoption.

Scale Support Operations

Handle growing customer bases without proportionally increasing support staff.

Onboard New Team Members

Use internal knowledge bases to train new support agents faster and more consistently.

Boost SEO

Public help articles rank in search engines, driving organic traffic to your site.

How to Create Help Center Articles with StepHopper

Install Chrome Extension - Add StepHopper to your browser in seconds
Start Recording - Click record when you're ready to demonstrate a solution
Demonstrate the Solution - Work through the process as you normally would
StepHopper Captures Everything - Automatic screenshots and AI-generated descriptions
Edit & Polish - Refine text, add highlights, crop images as needed
Export to Your Help Center - Export as Markdown, HTML, or copy to your knowledge base platform
Publish & Share - Make available to customers instantly

Frequently Asked Questions

How do I create help center articles quickly?

With StepHopper, record your screen while demonstrating a solution or feature. The tool automatically captures screenshots and generates article content using AI. You can then edit, format, and publish directly to your help center or knowledge base.

What makes a good help center article?

Effective help center articles include clear titles, step-by-step instructions with screenshots, simple language, proper formatting, and search-optimized content. StepHopper creates all these elements automatically while you demonstrate the solution.

Can I build an entire knowledge base with StepHopper?

Yes! StepHopper helps you rapidly create comprehensive knowledge base content. Record multiple processes, export as Markdown or HTML, and organize them into categories. Perfect for building internal wikis, customer support portals, or product documentation.

How do help center articles reduce support tickets?

Well-written help articles enable customers to self-serve solutions, reducing support volume by 30-50%. Clear visual guides created with StepHopper help users resolve issues independently, freeing your support team for complex problems.

Can I update help articles when features change?

Absolutely! When your product updates, simply re-record the process with StepHopper. The tool generates fresh documentation with updated screenshots and descriptions, keeping your knowledge base current with minimal effort.

Start Building Your Help Center Today

Create professional help articles in minutes, not hours

Get Started Free